1.How long does delivery take?
Standard Shipping - Please allow 8-15 business days (average) for other items to arrive in the following countries: United States, United Kingdom, Australia, and Canada.
For other countries, shipping may take 12-25 business days. If your order hasn’t arrived in the estimated delivery times, please get in touch with our support team on the Contact Us page or leave a message on the online chat.
2.Do you deliver products internationally?
Yes, Plank Ateliers delivers products to customers across the globe! Our
international shipping services cover most countries worldwide, allowing
you to experience our unique products from anywhere in the world. If
you have any particular queries or concerns about international
shipping, please feel free to contact our customer support team. We're
here to ensure your order is promptly and safely delivered.
3.Order Processing Time
Please be aware that processing your order may take 2 to 3 days. This
process includes verifying your order, packaging, and coordinating
shipment via the post office. Upon completing these steps, you will be
sent an email containing the tracking information for your order.
4.How do I obtain my tracking number?
You can expect to receive your tracking number within 2-3 days. Once
your order is dispatched, we'll send you an email shipping confirmation
with your tracking number. If you haven't received this email, please
don't hesitate to contact our support team via the "Contact Us" page or leave a message through our online chat. We're always here to assist you!
5.Do I need to pay customs fees?
In most cases, customs fees are not applicable. However, you may be
subject to handling fees and taxes when your package goes through
customs. Please note that the package's recipient is responsible for any
associated charges, regardless of whether they are retail or wholesale
customers.
Unfortunately, Plank Ateliers does not have authority over these charges, and we are unable to estimate the costs. Customs policies and import duties can vary widely from one country to another, making it difficult to predict specific charges. We suggest contacting your local customs office or authorities for the most up-to-date information on possible fees and taxes.
6.Unexpected Delivery Delays
While we strive to deliver your orders within the specified standard
shipping timeframe, there may be rare occasions when unforeseen delays
beyond our control, particularly customs-related issues, lead to
extended delivery times. We kindly request your patience and
understanding if you encounter such circumstances.
7.I am concerned about the lack of updates on my shipment.
We understand that it can be concerning when your shipment shows no
recent updates. However, please be aware that our delivery partners
sometimes experience delays in scanning and tracking packages. This
delay can make it seem like your parcel is not moving for a few days. In
most cases, your package is still en route, and this situation usually
resolves itself within a brief period.
If your package shows no movement within 5 business days from the estimated delivery date, we encourage you to contact our customer support team. You can initiate a live chat or contact us at support@plankateliers.com, and we will promptly investigate the issue for you.
8.Can I change my shipping address?
Please get in touch with our support team at support@plankateliers.com immediately if you need to change your shipping address. We will do our
best to accommodate address changes before your order is shipped.
9.I require the items to be shipped to separate addresses!
We understand your request to ship items to different addresses. Please get in touch with our customer support team at support@plankateliers.com as soon as possible to accommodate this. Provide us with the necessary
details, and we'll work to ensure your items are sent to the correct
addresses promptly.
10.I've received a notification that my order has been shipped. How can I track it?
You can easily monitor the status of your recent and shipped orders by
accessing the main chat menu and entering your order details in the "order status" section. Once you've input your order details, you can choose the specific order you wish to track from the order list.