Refund policy

At Plank Ateliers, we strive to provide you with exquisite jewelry pieces that enhance your style and reflect your individuality. However, we understand that sometimes a return or exchange may be necessary. To ensure a seamless and fair process, we have developed the following returns policy:

1.RETURNS DUE TO DEFECTIVE PRODUCT OR ORDER:

If you receive a defective jewelry piece or an order that doesn't meet your expectations, we're here to make it right.

Eligible Scenarios Include:

.The jewelry piece arrives damaged or flawed.

.The received item differs significantly from what was ordered.

.Size discrepancies occur, where the received size does not match the ordered size.

Upon verification of the issue, we offer the following solutions:

.A replacement of the jewelry piece, subject to availability.

.If the jewelry piece is unavailable, a full refund will be issued to the original payment method.

2.RETURNS DUE TO UNMET EXPECTATIONS:

We understand that sometimes a jewelry piece may not meet your expectations for various reasons.

Eligible Scenarios Include:

.The item doesn't match your style preferences.

.You've changed your mind about the purchase.

.The jewelry piece doesn't fit as expected.

In such cases, we offer the option for a return or exchange within 30 days of receipt.

3.RETURN POLICY CONDITIONS:

.All return requests must be initiated within 30 days of receiving the order. Returns requested beyond the 30-day period will not be accepted.

.The customer is responsible for covering return shipping costs.

.Refunds will be issued to the original payment method used for the purchase.

.Refunds or exchanges will be processed upon receipt of the returned jewelry piece in its original condition, with no signs of wear or damage.

.Please allow 12 to 20 days for refunds to be processed and reflected on your statement.

.Refunds or exchanges will be processed upon receipt of the tracking number provided by the customer.

.Custom-made or personalized jewelry pieces are not eligible for returns or refunds unless they are defective.

4. BUYER PROTECTION: We prioritize your satisfaction and confidence in shopping with us. Therefore, if your ordered product fails to be delivered within 90 days, you are entitled to a full refund.

At Plank Ateliers, we value your trust and are committed to ensuring your shopping experience exceeds your expectations. If you have any questions or need assistance with a return, our dedicated customer support team is here to help.